1. We accept Visa, MasterCard, American Express, Discover, PayPal.
2. We do NOT accept Money order, Cashier Check, Personal Checks or Company Checks. If we receive any Personal Checks or Company Checks, they will be returned to sender.
3. We do not accept payment in cash.
4. Gift cards and prepaid cards are accepted where applicable. Please retain the card until transaction is completed.
All orders delivered to a United States address will be charged the appropriate sales tax.
Please note: If you are a reseller in California and you wish for Pink Basis to remove your sale tax from your purchase, please contact us at 855-264-9327 to receive a copy of the Reseller Permit form. The form must be completed and submitted back to us for approval before sale taxes can be removed.
Billing Terms & Conditions
We verify all billing information provided by our customers. Please enter your billing information correctly; otherwise, your order may be delayed from processing. At times we may also be required to speak to the cardholder, please ensure that the correct telephone/ contact number is provided on the purchase. We reserve the right to cancel any order that is unable to be verified or processed.
Shipping Address and Handling Charges
PinkBasis.com will NOT charge any customer with hidden fees on their order. All fees and charges will be calculated and displayed accordingly in the checkout page. In order for our system to display an accurate shipping fee, please be sure to enter the correct shipping address. Your order may be delayed if the wrong shipping address is provided. At times we will need to contact the customer to provide or verify the shipping address; please then ensure your best contact number is provided on your invoice. Ultimately it is the customer’s responsibility to ensure that the correct and proper shipping address is provided on the order invoice; we are not responsible for any lost packages that are caused by an incorrect shipping address provided on the invoice. Please review the details of your order and inform us of any mistakes immediately to avoid any complications or delays with your order.
Orders require 2 business days for processing (subject to conditions). Business days are justified as being Monday – Friday only.
1. 2nd Day Air (2 business days for delivery, once package leaves our warehouse).
2. Ground Shipping (5 to 7 business days for delivery, once package leaves our warehouse).
3. USPS Priority Mail (for APO, FPO, VI, GU address)
4. Free Standard Shipping (for deliveries to US 48 continental states) with the use of coupon code FREESHIP (cannot be combined with other offers).
5. International Shipping (Please read our International policy below).
Please note: We do NOT accept any customer's own shipping account (Federal Express, DHL/Airborne, UPS or any other company) for any order.
Shipping Terms & Conditions
Orders are to be processed within approximately two business days, provided the items are in stock and there are no problems with the payment verification/shipping address. PinkBasis.com does not guarantee same day shipping. Orders will not be processed on weekends and holidays. Orders placed on Friday will be processed on the next business day (Monday) including air shipment. In order to process your order smoothly, we strongly recommend for you to use the same address for both your shipping and billing address. Otherwise, your order could be subjected for verification and may be delayed. Once a package is dropped off to our carrier for delivery, we will not have any control over the package; therefore, we cannot make any guarantees after this point. In cases of errors or delays caused by the shipping carrier, we will help to resolve the dispute to the best of our ability, yet we will not be held responsible or liable for any delays or losses caused by the shipping carrier.
Expanded Assortment Items (special orders)
Processing time for items through our expanded assortment category, i.e. Lingerie, Costume, etc. will depend on the vendor’s availability and transit time. Special order items will normally leave our warehouse within 3-5 business days. Your entire purchase will not leave our warehouse until your special order item is fulfilled. If we cannot fulfill your special order item on the 5th business day, the rest of your order will be shipped first and the special order item will ship separately.
To cancel your order, please contact us at 855-264-9327 from Monday - Friday (8:30am - 4:00pm PST) for further assistance. Please note on special order items: If your order is processed, request for cancellation may not be guaranteed. We do NOT accept cancellation via email or messages (due to the response time required and possibility of mis-commmunication). Cancellation of an order must be confirmed and verified by calling us directly at 855-264-9327. A cancellation fee of 20% may be imposed for any special order items.
- Pink Basis offers a 30 days return policy (from the date of receipt) for store credit only. We do not offer free returns at this time and customers are responsible for all return shipping cost. For proper processing your return package, please make sure to have your Return Authorization Number (RMA number) visible on the outside of the shipping package (see below for return procedures).
- We will reserve the right to request for pictures , in situations where applicable, to verify any claimed damages/ manufacturer defective items or wrong items sent.
- We are not responsible for return shipping costs if the package is returned to our facility due to multiple failed delivery attempts by the shipping carrier or if customer refused to accept the package. Store credit of the returned items will be issued and we will reserve the right to deduct any related return fee imposed by the shipping carrier.
- We will be fully responsible for direct Manufacturer product defects or if a wrong product was mailed to the customer; return shipping cost will be reimbursed or a return label will be provided (see below for return procedure for details).
- Items must be returned with the original packaging and in original condition. Any items return to us without the original packaging and/or in bad condition, will be refused and returned to sender. We do not accept back items in worn or used conditions. Any indications on the product which shows signs of usage (ie: perfume smell, deodorant marks, dirtied soles) will be refused and sent back to sender. No exceptions will be made.
Before returning the package back to us for any reason, please request for a Return Merchandise Authorization (RMA) number by emailing your request to support@PinkBasis.com. In the email please include 1/ order number 2/ items requesting to be returned and 3/ reason for return. When you have received your RMA number, please write the number visibly on the outside of the shipping package. Our return address is 13001 E. Temple Ave., City of Industry CA 91746.
All return items will be inspected accordingly upon receipt. Any items that does not meet our return requirements may be refused and return back to the sender. We will reserve the right to impose a restock fee of 15% through 25% in certain situations where applicable. Our return department will have sole discretion and have final decisions on returns.
International Order Policy
We do not provide or cover destination country tax and duty charges if occurred. Please check any restrictions, duties, taxes and any other fees which are collected from your country before you place the order. PinkBasis.com will NOT be responsible for any Custom tax/duties cost and fees.
To ensure proper delivery of your package, please make sure to enter the correct recipient’s full name and shipping address. We will not be responsible if delivery cannot be made due to incorrect shipping information.
If any of the following occurs:
1. The customer refuses to accept the package
2. No attempt is made in the country of destination to deliver the package
3. No transit or delivery update
PinkBasis.com reserves the right to abandon the package(s) and WILL NOT BE RESPONSIBLE for any refund or compensation. We do not accept any customer's own shipping method (Federal Express, DHL/Airborne, UPS or any other company) for any order. In cases of errors or delays caused by the shipping carrier, we will help to resolve the dispute to the best of our ability, yet we will not be held responsible or liable for any delays or losses caused by the shipping carrier. If package is returned to us by the shipping carrier, we will follow our return policy accordingly (see above Return Policy).
This Website may include inaccuracies or typographical errors. PinkBasis.com and the third parties that provide content on this site may make improvements and/or changes in the products, services, programs, and prices described in this Website at any time without notice. Changes are periodically made to the Website. These Terms represent the entire understanding relating to the use of the Website and prevail over any prior or contemporaneous, conflicting or additional, communications. PinkBasis.com can revise these Terms at any time without notice by updating this posting.
Links to Third Party Sites
This Website may be linked to other websites which are not under the control of and are not maintained by PinkBasis.com. PinkBasis.com is not responsible for the content of those sites. PinkBasis.com provides these links to you only as a convenience, and the inclusion of any link to such sites does not imply endorsement by PinkBasis.com of those sites. PinkBasis.com reserves the right to terminate any link or linking program at any time.
Trademarks / Logos / Images
PinkBasis.com, the PinkBasis.com logo, the original product images taken by PinkBasis.com, and all PinkBasis.com - based trademarks are trademarks or registered properties of PinkBasis.com in the United States and other countries and are protected by law. Unauthorized use of PinkBasis.com's Name, Images, Logos and Trademarks or unauthorized copy of contents from this web site without permission from PinkBasis.com is in violation of U.S. and International copyright law. Diamond Couture, Diamond Clubwear, are fictitious brand names used solely for branding unknown brands. PinkBasis.com respects the rights of trademarks, copyright, brands, and their respected content.